Apple’s Mac App Store review process for a software update takes over 12 days and counting

Apple can’t do anything wrong. It’s a perfect company, with perfect people working on perfect products. In fact, Apple’s efforts to maintain perfection in everything they do is akin to the meddlesomeness of an old aunt who you should better not challenge for fear of being scrapped from her will.

This story is a report based on personal experience, although I am not the only one complaining — a whole bunch of Coda 2.x buyers are exceedingly becoming impatient with Apple’s review process that is on the border of silly. Here’s a rundown of the facts:

Panic released Coda 2 via the Apple Mac App Store (MAS) on May the 25th. The product works but there are bugs and things that just don’t work. However, Panic was responsive and therefore released an update on June the 4th. On that same date, the company submitted the Coda 2.0.1 update to Apple MAS for review. Today, June the 18th — that’s a whopping 14 days (fourteen) days later — Apple as yet has to approve of the Coda update.

Except for the fact that this is highly frustrating to all Coda users who purchased via MAS, there are a couple of things that just don’t make sense.

  1. If a company the size of Apple decides it will sell applications through its own online store, but only after rigorous reviewing (which is a black box, by the way; only Apple knows the criteria to let an app pass), it should have the resources available to review within reasonable delays.
  2. Taking the Coda application as an example, what’s the use of reviewing each and every update of an application? Is Apple afraid the developers have suddenly decided to change all code of the app? What do they check for in the first place anyway?
  3. The practice of reviewing every update is slowing down bug fixes and patches considerably.

My advice to buyers of Mac software: if you can, buy it direct from the developer. The serious ones like Panic are eager to iron out all bugs and glitches as quickly as possible. You might check the MAS to see if an app developed by a company you don’t know has been accepted there, but beware if you buy from Apple — you could experience serious delays on updates you really can’t live without.

Comments

  1. says

    Here’s the real irony of the situation: Apple’s review process is not catching bugs. It’s only slowing down the process for getting bug fixes to users. Therefore software ends up being buggier for longer under this process.